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FAQ

My account

 

Technical Issues

 

Order Seminars

 

Payment

 

Access to the seminar

 

What if I have a question or issue not covered in the FAQ?

 


My account

Create an account
You can create an account on the "EIPA user profile registration" page. While creating an account, you will need to choose a secure password. Your email will be your username. After creating your account, you will receive an email with the login details and a hyperlink to validate your email address. Once it has been validated, you will be able to use your personal account on our EIPA and eipalab websites.

Edit my account
Log into eipalab. On the top menu, your name will appear . Click on your name and choose from the submenu "My account".

Forgot my password
You can visit the Password reset page and insert your email address. You will then receive an email with a link and instructions on how to reset your password.

 

Technical Issues

Technical requirements for self-study modules & online seminars
The system requirements for our self-study modules and online seminars on different operating systems are described on this page. Please ensure that your system meets these requirements.

Other issues?
For technical issues you can contact our webmaster via email: webmaster@eipa.eu.

 

Order Seminars

Who can order self-study modules and online seminars?
Everyone can order order self-study modules and online seminars.

How to choose more than one self-studules?
You can create your own course package and order more than one self-study module by clicking on your shopping cart.

What if i want to buy more than 1 license?
Organisations buying multiple licenses can profit from reductions up to 75%. Please contact us for a price quote for group registration exceeding the 100 licenses.

 

Payment

How can i pay?
We accept two payment methods:

  • Credit Card
    Read our General Terms & Conditions.
  • Bank Transfer
    Our Financial Department will send you an invoice for the payment of the total fee.

What types of credit card do we accept?
You can pay for all orders using the following cards:

  • MasterCard
  • Visa
  • American Express

Is my credit card secure?
Absolutely. In cooperation with ABN AMPRO Bank, we use SSL standards to secure our internet connections.

How can i get a copy of my payment receipt?
In case you want a copy of your payment receipt, you can contact us via i-learn@eipa.eu by mentioning the e-mail you used to purchase the order

Do you offer any Special Discounts?
Yes, we do. Check the price policy page for our special packages with reduced prices.

 

Access to the seminar

When i get access to the self-study module?
Once your payment is confirmed, you will receive an e-mail with your login details to our i-Learn platform.

For how long will i have access to the self-study module?
Depending on the package of the self-study modules purchased, you can have 3-12 months unlimited access. Find out more here.

When i get access to the online seminar?
You will get access to the online seminar few days before the seminar starts.

For how long will i have access to the online seminar?
You will have access to the i-Learn platform a few days before the seminar and while it is taking place. Once the seminar is over, the recorded sessions and learning material will remain available for up to three months

 

What if I have a question or issue not covered in the FAQ?
You can contact us using the contact form on our website or by sending an email to the following address : i-learn@eipa.eu.